Collection and Use of Personal Information.
What personal information we collect.
When you create a website login or place an order, we register your products, apply for commercial credit, purchase a product, register for an event or training or participate in an online survey, we may collect a variety of information, including your name, postal address, phone number, email address, contact preferences for delivery or placing the order with our vendors.
How we use your personal information.
The personal information we collect allows us to keep you posted on Zaivan’s latest announcements, news and upcoming events. It also helps us to improve our services, content and advertising. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences or by contacting us. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions and policies. Because this information is important to your interaction with Zaivan, you may not opt out of receiving these communications. We may also use personal information for internal purposes such as auditing, data analysis and research to improve Zaivan’s products, services and customer communications.
Collection and Use of Non-Personal Information.
We also collect non-personal information — data in a form that does not permit direct association with any specific individual. We may collect, use, transfer and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
- We may collect information such as occupation, language, postcode, area code, unique device identifier, location and the time zone where products are used so that we can better understand customer behaviour and improve our products, services and advertising.
- We may also collect information regarding customer activities on our website and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products and services are of most interest.
Cookies and Other Technologies.
If you want to disable cookies and you’re using the Safari web browser, go to Safari preferences and then to the Privacy pane to disable cookies. On your Apple mobile device, go to Settings, then Safari and then to the Cookies section. For other browsers, check with your provider to find out how to disable cookies. Please note that certain features of the Zaivan website will not be available once cookies are disabled.As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp and clickstream data.
We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, and to gather demographic information about our user base as a whole. Zaivan may use this information in our marketing and advertising services.In some of our email messages, we use a “click-through URL” linked to content on the Zaivan website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Zaivan shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Zaivan operates.
It may be necessary — by law, legal process, litigation and/or requests from public and governmental authorities within or outside your country of residence — for Zaivan to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a re-organisation, merger or sale, we may transfer any and all personal information we collect to the relevant third party.
Protection of Personal Information.
Zaivan takes precautions-including administrative, technical and physical measures — to safeguard your personal information against loss, theft and misuse, as well as against unauthorised access, disclosure, alteration and destruction. Zaivan online services such as the Zaivan Online Store use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser such as Safari, Firefox or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.
When you use some products, services or post on Zaivan forum, chat room or social networking service, the personal information you share is visible to other users and can be read, collected or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
Integrity and Retention of Personal Information.
Access to Personal Information.
You can help ensure that your contact information and preferences are accurate, complete and up to date by logging in to your account. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Zaivan is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardise the privacy of others, and are extremely impractical or for which access is not otherwise required by local law. Access, correction or deletion requests can be made to the regional Privacy email addresses.
Third-Party Sites and Services
Zaivan websites, products, electronic marketing and services may contain links to third-party websites, products and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
Our Company-Wide Commitment to Your Privacy.
To make sure your personal information is secure, we communicate our privacy and security guidelines to Zaivan employees and strictly enforce privacy safeguards within the company.