Frequently Asked Questions

You can easily reach our customer support team through our contact page or by emailing us at info@zaivan.co.za. We aim to respond to all inquiries within 24 hours and are here to help with any questions or concerns you may have.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status and estimated delivery time of your order. Standard delivery normally takes 2-3 days. .
Through our paygate partners Payfast and Ozow they accept various payment methods, including credit/debit cards, and bank transfers, ensuring secure transactions for our customers.
We take customer security and privacy seriously. Our website employs industry-standard SSL encryption to protect your personal information and payment details during transactions.
Our return policy allows you to return products within 30 days of delivery for a full refund or exchange, as long as they meet the specified criteria. Please refer to our return policy page for detailed instructions.
Placing an order on our website is easy! Simply browse through our products, select the ones you like, and click the "Add to Cart" button. Follow the checkout process to complete your purchase.