FAQs

How do I contact customer support if I have any issues or questions?

Andile Khumalo2023-08-02T14:26:08+02:00You can easily reach our customer support team through our contact page or by emailing us at info@zaivan.co.za. We aim to respond to all inquiries within 24 hours and are here to help with any questions or concerns you may have.

How can I track my order?

Andile Khumalo2023-08-02T14:26:08+02:00Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status and estimated delivery time of your order. Standard delivery normally takes 2-3 days. .

What payment methods do you accept?

Andile Khumalo2023-08-02T14:26:08+02:00Through our paygate partners Payfast and Ozow they accept various payment methods, including credit/debit cards, and bank transfers, ensuring secure transactions for our customers.

Are my payment details and personal information secure on your website?

Andile Khumalo2023-08-02T14:26:08+02:00We take customer security and privacy seriously. Our website employs industry-standard SSL encryption to protect your personal information and payment details during transactions.

What is your return policy?

Andile Khumalo2023-08-02T14:26:08+02:00Our return policy allows you to return products within 30 days of delivery for a full refund or exchange, as long as they meet the specified criteria. Please refer to our return policy page for detailed instructions.

How can I place an order on your website?

Andile Khumalo2023-08-02T14:26:08+02:00Placing an order on our website is easy! Simply browse through our products, select the ones you like, and click the "Add to Cart" button. Follow the checkout process to complete your purchase.